Newsweek has reached out to Spotify for comment. The streaming service has found itself in the middle of a controversy over misinformation on a popular podcast and an ultimatum from a rock legend. The bot would direct customers to a human if they remained stuck, but offered no wait times.Ī view of atmosphere as Ed Sheeran and Spotify celebrate the launch of his album in New York City. The customer support live chat offered customers a bot that would direct users to possible solutions to their issues. It advised customers seeking quicker help to search its support articles or visit its "community help" section. "We're currently getting a lot of contacts so may be slow to respond," the message read. Pacific time Thursday notifying users of a possible slow response. Spotify's page allowing users to contact customer support through live chat showed a message time-stamped at 1:42 p.m. Since then, Spotify users have taken to social media announcing they were deleting their accounts. The service sided with Rogan Wednesday after Young issued an ultimatum telling Spotify it could have him or the popular podcast, but not both. The Sweden-based streaming service this week found itself in the middle of a tug-of-war between rock legend Neil Young and Joe Rogan, the host of The Joe Rogan Experience who has come under fire for his remarks over the COVID-19 vaccine. Customers who logged on to Spotify's customer service "live" support chat were greeted by a robot instead of a live person Thursday as the streaming service was flooded with complaints.
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